10CRIC Privacy Policy (10cric privacy policy)
This Privacy Policy explains how the 10CRIC App and the website at https://10cric.casino (“10CRIC,” “we,” “us”) collect, use, share, and protect information when you visit our site, use our services, or contact support.
It also describes your privacy rights and choices, including how to manage cookies and marketing preferences.
Table of contents
Who we are and what this policy covers
This policy applies to personal data processed by 10CRIC in connection with:
- The 10CRIC website (https://10cric.casino)
- The 10CRIC mobile applications (where available)
- Customer support interactions (email, live chat, phone)
“Personal data” (or “personal information”) generally means information that identifies you directly or indirectly.
What data we collect
We may collect the following categories of data protection–relevant information, depending on how you use our services.
Information you provide
- Account details: name, username, date of birth/age confirmation, contact details (such as email and phone number)
- Verification information (where required): identity and address verification data and related documents
- Payment and transaction details: deposit/withdrawal information and records of transactions (handled via payment partners where applicable)
- Support communications: messages you send to support and related metadata
Information collected automatically
- Device and technical data: device identifiers, operating system, browser, app version, language settings
- Usage data: pages viewed, clicks, time spent, referring URLs, in-app events
- Approximate location: derived from IP address
- Cookies and similar identifiers: as described in the Cookies section
Information from third parties
- Payment providers: confirmation of payments and fraud-prevention signals
- Service providers: analytics or security partners that help us operate and protect the platform
- Compliance sources: where required to meet legal/AML obligations (for example, checks related to identity and risk)
We aim to collect only what is reasonably necessary for the purposes described in this policy.
How we use your information
We use personal data to operate the platform, provide services, and meet legal and security obligations.
Main purposes for processing
Account setup and onboarding
Create and manage your account, confirm eligibility, and provide core functionality.
Payments and transactions
Process deposits/withdrawals, keep transaction records, and handle chargebacks or disputes.
Security and fraud prevention
Detect suspicious activity, prevent abuse, protect accounts, and help maintain platform integrity.
Compliance
Meet applicable legal requirements, including responsible gaming and anti-fraud/AML measures where required.
Customer support
Respond to requests, troubleshoot issues, and improve support quality.
Service improvement
Analyze usage to improve stability, performance, and user experience.
Marketing (where permitted)
Send updates and offers when allowed by law and your preferences; you can opt out anytime.
Legal bases (where applicable)
Depending on your location, we may rely on one or more of the following legal grounds to process personal data:
- Contract: to provide the services you request (e.g., account operation, transactions)
- Legal obligation: to comply with regulatory or lawful requests
- Legitimate interests: to secure and improve our services, prevent fraud, and maintain platform integrity
- Consent: for certain cookies or marketing communications, where required
Where processing is based on legitimate interests, we take steps to balance those interests against your privacy rights.
Cookies and similar technologies
We use cookies and similar tools (such as pixels and SDKs in apps) to enable site/app functionality, understand performance, and help protect users.
Types of cookies we may use
| Cookie type | Purpose | Your choices |
|---|---|---|
| Strictly necessary | Enable core functions like login, security, and session management | Usually cannot be disabled without affecting the service |
| Analytics | Understand how users interact with pages/features | Manage via browser settings or consent tools (where shown) |
| Functional | Remember preferences (language, region) | Can usually be disabled in browser/app settings |
| Marketing | Measure campaigns and tailor promotions (where allowed) | Opt out via consent tools and marketing preferences |
How to manage cookies
- Browser controls: Most browsers let you delete or block cookies. Blocking can affect login/session functions.
- Device/app settings: Depending on your device, you may be able to limit ad tracking or reset advertising identifiers.
For cookie-specific instructions, see your browser’s help pages. If we display a cookie banner/consent tool, you can adjust choices there as well.
How we share information
We do not sell personal data as a business model. We may share information in the following situations:
- Service providers (processors): hosting, analytics, customer support tools, security and fraud prevention vendors
- Payment partners: to process deposits and withdrawals and assist with fraud checks
- Compliance and legal: when required by law, regulation, court order, or to respond to lawful requests
- Business changes: in connection with a merger, acquisition, restructuring, or asset transfer (with appropriate safeguards)
When we use vendors, we aim to require appropriate confidentiality and security measures.
International transfers
Your data may be processed in countries outside your state/country of residence. When we transfer personal data internationally, we take steps designed to ensure it is protected through appropriate safeguards consistent with applicable law.
Data security
We use administrative, technical, and organizational measures intended to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
No online service can guarantee absolute security. You can help by using unique passwords, enabling device-level security, and contacting support promptly if you suspect unauthorized access.
Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to:
- Provide the services you use
- Maintain accurate business and transaction records
- Meet legal, regulatory, and fraud-prevention obligations
- Resolve disputes and enforce our terms
Retention periods vary depending on data type and legal requirements.
Your privacy rights
Depending on where you live, you may have privacy rights including:
- Access: request a copy of your personal data
- Correction: request updates to inaccurate or incomplete data
- Deletion: request deletion of data, where applicable
- Restriction/objection: limit or object to certain processing
- Portability: receive data in a portable format (in certain cases)
- Withdraw consent: where processing is based on consent (e.g., certain cookies or marketing)
How to exercise your rights
To make a request, contact us using the details in the Contact section. We may need to verify your identity before responding.
Marketing choices: You can opt out of marketing messages by using the unsubscribe option (if provided) or by contacting support.
For account controls and general help, you can also visit the 10CRIC App homepage.
Children’s privacy
Our services are not intended for individuals who are under the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a minor has provided data to us, contact support so we can take appropriate steps.
Third‑party links and services
Our site or app may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one. We recommend reviewing third-party privacy notices before providing personal information.
For help verifying official contact channels, use our support options and contact methods listed below.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. When we make material changes, we will take reasonable steps to notify users as required.
The “effective date” may be displayed within the app or on the website where this policy is published.
How to contact us
If you have questions about this 10cric privacy policy, data protection, or privacy rights, contact 10CRIC:
- Email: support@10cric.com
- Phone: +911171816618
- Live Chat: available via the website/app
Responsible play note
If gambling stops being fun or feels difficult to control, consider taking a break and seeking support from trusted resources in your area.
FAQ
What personal data does 10CRIC collect?
We may collect account details you provide, verification information where required, payment/transaction details, support messages, and technical/usage data such as device information and IP-based location.
Does 10CRIC use cookies?
Yes. Cookies and similar technologies may be used for essential functions (like login and security), analytics, functionality, and—where permitted—marketing. You can manage cookies through your browser/device settings and any consent tools shown.
How can I ask for a copy of my data or request deletion?
Contact support at support@10cric.com and describe your request. We may ask you to verify your identity before we respond.
Does 10CRIC sell my personal information?
No. We may share information with service providers, payment partners, and authorities where required, but we do not sell personal data as a business model.
How do I opt out of marketing messages?
Use the unsubscribe option in communications where available, adjust your preferences (if offered), or contact support to request that marketing messages stop.